Ministry Expands Veterinary and Agricultural Services via Oun App

The Ministry of Municipality has launched 38 new veterinary, quarantine, and agricultural services via its Oun App in Qatar. This significant expansion aims to streamline processes and reduce the necessity for public visits to service centers, allowing users to submit and monitor applications directly from their mobile phones. This digital transformation is a key component of broader efforts by the Ministry to simplify procedures and improve the overall efficiency of its municipal, veterinary, and agricultural offerings across the nation. The introduction of these new services shows the Ministry's commitment to leveraging technology to enhance public service delivery and accessibility for residents and businesses alike.

Expanded Service Offerings

The newly introduced services on the Oun App encompass a broad spectrum of veterinary and agricultural needs, providing full coverage for various aspects of these key sectors. These services are designed to cater to requirements related to live animals, including pets, camels, horses, and falcons. The expansion also extends to animal products, animal feed, veterinary medicines, and laboratory materials, alongside various agricultural consignments. This wide-ranging suite of digital offerings aims to simplify interactions for a diverse range of users within the agricultural and animal husbandry sectors, from individual pet owners to large-scale agricultural enterprises. The inclusion of such a full array of services on a single platform is intended to make administrative tasks more manageable and efficient for all stakeholders.

Specific services now accessible through the application include the submission of import permit applications, which are essential for bringing various goods into the country. Users can also request veterinary health certificates required for exports, facilitating international trade and compliance. The app further streamlines operations by allowing for border inspection requests, which are critical for regulating the movement of animals and agricultural products. Additionally, the platform supports amendments and cancellations of existing permits, providing flexibility and responsiveness to users' changing needs. Companies seeking to register for veterinary quarantine services can now complete this key process directly via the Oun App, significantly streamlining administrative procedures for businesses operating in the sector and ensuring adherence to national health and safety standards.

Digital Application Process

Users seeking to access the expanded veterinary and agricultural services must first download the Oun App, which is available on various mobile platforms. Following the download, individuals are required to log in using their Qatari ID and their registered mobile number, ensuring secure access to personal and business information. A one-time password will then be sent to the registered mobile number for verification, adding an extra layer of security to the login process. Once successfully logged in, users can easily navigate the interface to select the desired service from the full list available. They can then complete the necessary information fields directly within the application and attach any required supporting documents, such as identification papers, health records, or import/export details, all through the intuitive app interface. Applicants are able to submit their requests and subsequently track the status of these submissions through the app, providing a transparent and efficient digital method for managing their interactions with the Ministry's services from initial application to final approval.

Support and Future Vision

For assistance with any aspect of the Oun App or its services, users can access the Ministry's official channels under the handle @albaladiya on various social media platforms. These channels serve as a direct link for public inquiries and updates. Additionally, direct support is available by calling the dedicated contact number, 184, which provides immediate assistance during operational hours. These support channels are designed to provide immediate help and guidance to individuals utilizing the Oun App for veterinary and agricultural services, ensuring a smooth user experience. The Ministry's approach aims to ensure full support for all users as it continues to digitize its offerings. This includes addressing inquiries related to application procedures, service requirements, and any technical issues encountered during the use of the mobile application, reinforcing the Ministry's commitment to effective digital governance and citizen-centric services.