Qatar Ministry Launches AI-Powered WhatsApp Service for Pilgrims

The Ministry of Endowments and Islamic Affairs in Qatar launched "Al-Mutawwif," an AI-powered service accessible via WhatsApp at the number 55592080. The launch of the "Al-Mutawwif" service via WhatsApp on the number 55592080 marks a significant step in the Ministry's commitment to leveraging technology. The new service aims to provide pilgrims with an integrated digital experience, offering official information and services with high speed and efficiency to facilitate their journey. This initiative forms part of the Ministry's broader strategy (2025-2030), specifically within its digital transformation and smart services development axis. The "Al-Mutawwif" service is a key component of the Ministry of Endowments and Islamic Affairs' strategy (2025-2030) in the digital transformation and smart services development axis, reinforcing its commitment to modernizing pilgrim support.

AI-Powered Digital Assistant

The new service functions as an integrated digital assistant, drawing on artificial intelligence technologies to deliver its features. The service is designed to be an integrated digital assistant that relies on artificial intelligence technologies, ensuring advanced and responsive support. Named "Al-Mutawwif," the platform is specifically designed to act as the unified digital assistant for Qatari pilgrims utilizing WhatsApp. This system offers interactive services to users, ensuring availability around the clock, 24 hours a day, seven days a week. The service offers interactive services that are available 24/7, providing continuous support to pilgrims. It supports pilgrim inquiries in both Arabic and English, accommodating a broader range of users. The service supports inquiries in Arabic or English, catering to the linguistic needs of a diverse pilgrim population. The Ministry intends for "Al-Mutawwif" to streamline access to information and support for pilgrims throughout their journey. The integrated assistant leverages AI to process queries and provide relevant, timely responses directly through the popular messaging application. The service aims to provide an integrated digital experience to facilitate the journey of the state's pilgrims and provide official information and services with high speed and efficiency. This focus on speed and efficiency is central to enhancing the pilgrim experience.

Full Pilgrim Services

The AI-powered WhatsApp service offers pilgrims a full suite of services, ranging from initial inquiry and registration to request tracking, and field support and guidance during the performance of rituals. Services range from inquiry and registration, to request tracking, and field support and guidance during the performance of rituals, covering the entire pilgrim journey. Pilgrims can access updated information on accredited Hajj campaigns, including contact details for each specific campaign. The service provides updated information on accredited Hajj campaigns and contact details for each campaign, ensuring pilgrims have reliable points of contact. The service also provides detailed information about licensed Umrah offices and important Hajj-related locations. These locations include the holy sites, service facilities available to pilgrims, and guidance points within the pilgrimage areas. The service provides detailed information about licensed Umrah offices and important Hajj-related locations, including the holy sites, service facilities, and guidance points, offering a complete informational resource.

Further assistance includes details on acceptance conditions for pilgrims, the necessary steps and methods for registration, payment procedures, and the ability for users to track the status of their requests. The service covers acceptance conditions, registration steps and methods, payments, and request status tracking, simplifying administrative processes for pilgrims. The service also features smart guidance and orientation functionalities. These tools are designed to help pilgrims accurately determine their current locations and navigate to various destinations within the holy sites, specifically within the state's camps in Mina and Arafat. The service provides smart guidance and orientation to help pilgrims determine their locations and reach various destinations within the holy sites in the state's camps in Mina and Arafat, enhancing safety and ease of movement.

Personalized Support and Tracking

The AI-powered WhatsApp service enables pilgrims to track their Hajj requests directly. Users can inquire about the status of their requests, review associated financial and administrative details, and follow up on related procedures through the platform. The service enables pilgrims to track their Hajj requests directly, inquire about the status, review financial and administrative details, and follow up on related procedures, offering transparency and control. The application also includes a feature designed to transfer the user to human support representatives. This function facilitates more personalized transactions, such as request cancellations, by connecting pilgrims with Ministry staff for direct assistance. The application includes a feature to transfer the user to human support representatives for more personalized transactions like cancellations, ensuring that complex issues can be addressed by dedicated staff.